Digitary CORE Learner Top 3 FAQ's

Can I upload my own documents to Digitary?

By design, a learner cannot upload their own documents to the platform.

If you would like to have your documents available to you on Digitary CORE, so that you can access and share your document credentials with others, then you will need to have your documents issued to you by your Education Provider.

If your institution already uses Digitary CORE to issue document credentials to their learners, just reach out to them for help. You institution will be able to issue a document to you or guide you to access documents that may already be issued to you.

If your Education Provider does not currently issue documents via our platform (client list), then you will need to contact the university/organisation that you are applying to and ask them how else they may accept your documents.

Why can’t I see my documents?

If you don’t see your documents when you login, it may be because you did not register and log in to Digitary CORE using the method set by your Education Provider.

Your documents can be issued to either your university/institution login account or to an email address. Each of these will require a different login method.

How do you know which method to use?

When your document is issued to you, you will receive an email notification with instructions on exactly how to register and log in to Digitary CORE to view your document (also check your spam/junk folder for this email). Follow the link which will bring you to the correct page and follow online instructions.

If you are in any doubt about the login method required, or have not received an email notification, please contact your Education Provider.

– If you do not use the correct login method, you may not be able to see your document 
– If you have not received an email, your document may not yet have been issued to you and you will need to contact your Education Provider directly for further assistance.

I’m still waiting for my document to be issued, what can I do?

Only your Education Provider alone can decide when and which documents are issued to you, Digitary has no visibility into the status of your document issue.

If you have not received notification that your document has been issued, please contact your Education Provider directly.

What are all the ways that I can share my documents?

Support Enquiry

Please fill out the form below for learner or institution support requests to be put in contact with our support team and we will respond within 48 hours.

You may also be able to find a solution quickly by visiting our FAQ page.

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